Refund Policy

Before work begins

If you have paid but we have not started fulfilment, you can cancel for a full refund. Contact support with your order reference. Once placements have begun, the section below applies instead.

If we cannot deliver

If we cannot fulfil your order, inventory matching your filters is unavailable, or we cancel for any reason of our own. You receive a full refund of the amount paid. If we deliver only part of an order, you are refunded pro rata for the placements not delivered.

After delivery

Once a delivery report has been published and the links are live, the order is considered fulfilled and is not refundable. What we do instead is replace: if a link we placed goes offline within 30 days of delivery through no action of yours, we replace it on comparable inventory at no charge.

We do not refund on the basis of ranking or traffic outcomes. As set out in the Terms of Service, we guarantee the placements, not search-engine results, which no provider can control.

Mistakes on your side

Links are built to the target URL and anchor text you submit. If those were entered incorrectly and work has already been done, we cannot refund it, but tell us anyway and we will do what we reasonably can to help.

How refunds are paid

Payments are taken in cryptocurrency, and crypto transactions cannot be reversed by us or by the payment provider. Approved refunds are therefore sent as a new transaction to a wallet address you supply, in the same asset and network you paid with.

Because the sending wallet is under your control, please supply the address carefully, a refund sent to an address you gave us cannot be recovered. Network fees for the return transaction are deducted from the refunded amount. Refunds are calculated on the US dollar amount of your order; we do not compensate for exchange-rate movement between payment and refund.

Where you have store credit from the referral programme, refunds may be issued as credit back to your account balance instead, if you prefer.

Custom plans

Custom Mixed SEO plans are scoped and priced with you directly. Refund terms for those are whatever we agree in writing at the time, and take precedence over this page.

Timescales

We aim to decide on refund claims within 5 business days and to send approved refunds within 5 business days of your supplying a wallet address.

How to claim

Open a ticket from the Support section of your dashboard, quoting the order reference (for example RWB-XXXXXXXX) and what went wrong. You can also start with the chat widget on this site.